Understanding Mediation
Mediation is a voluntary and confidential process in which a neutral third party, the mediator, facilitates discussions between conflicting parties. The mediator acts as a guide, helping the parties explore their interests, needs, and concerns. Through active listening, effective communication techniques, and problem-solving strategies, the mediator assists in finding mutually agreeable solutions.
During mediation, the parties have the opportunity to voice their perspectives, brainstorm options, and work towards resolution. The mediator remains impartial and does not make decisions for the parties. Instead, they empower the parties to take ownership of the outcome and reach agreements that best suit their unique circumstances.
